Description KCB Bank Uganda is hiring a Head of Information Technology with the following key duties and responsibilities;Uganda travel guide Key Duties and Responsibilities: Management of the IT Function Develop and implement business plans, goals, and budgets for IT functions aligned with corporate objectives and operational priorities. Establish and maintain quality service standards for responding to internal and external client inquiries, requests, and issues. Monitor performance against IT service standards and take corrective action where necessary. Evaluate, monitor, and control departmental and staff performance against agreed standards. Ensure compliance with IT policies, procedures, and statutory regulations across head office and all branches. Support branches and departments in resolving IT-related issues. Participate in internal Board and Management Committees as assigned. Set overall IT objectives, monitor performance, and address deviations from the strategic plan. Conduct client, supplier, and staff satisfaction surveys and implement improvements. Ensure high-quality IT service delivery to all internal clients. IT Compliance to Internal Control and Regulatory Policies Oversee documentation and implementation of up-to-date IT principles. Ensure compliance with banking and finance legislation, regulations, and internal policies. Collaborate with the Head of Finance and Head of Internal Audit to ensure compliance with Central Bank regulations. IT Disaster Recovery and Security Develop, test, and maintain IT Disaster Recovery Plans. Establish and enforce IT security and housekeeping policies and procedures. Monitor and document security measures for applications and systems. Vendor and Contracts Management Negotiate and manage vendor contracts for IT services and equipment. Maintain contracts for computers, auxiliary equipment, and software documentation. Oversee delivery, installation, testing, and implementation of new systems and upgrades. Manage procurement terms for hardware, software, telecommunications, and power solutions. IT Systems and Services Administration Identify IT requirements and ensure adequate resourcing and budgeting. Manage IT expenditure to ensure cost-effectiveness and efficiency. Act as a consultant to management on IT systems, improvements, and innovations. Provide user support including: System performance monitoring and optimization User training Troubleshooting hardware and software issues Liaising with vendors for complex technical problems Human Resources Management – IT Manage day-to-day IT operations and resolve conflicts. Conduct performance appraisals and ensure staff are evaluated using SMART objectives. Recruit and maintain a competent IT team. Train, mentor, and develop staff to maintain high morale and productivity. Establish clear organizational structures, roles, and responsibilities. Monitor and control staff performance. Promote teamwork and sharing of best practices. Hold regular planning and progress meetings. Provide guidance and support to direct reports. Lead by example in line with organizational values. Gender Policy and Equity Promote gender sensitivity and equity initiatives. Foster a culture of inclusion and fairness within the department. Encourage dialogue and understanding of transformation initiatives. Participate in activities that empower staff and communities socially, economically, and professionally. Self-Development Maintain and enhance professional knowledge and expertise. Stay updated on banking industry trends and technological developments. Engage in professional training and networking activities. Align personal development with organizational needs. QUALIFICATIONS & REQUIREMENTS Education Bachelor’s Degree in Computer Science (Required) Master of Business Administration (Advantage Added) Professional Qualifications ITIL 2011 CCNA Security CCNA MCP N+ ICDL (All Advantage Added) EXPERIENCE REQUIREMENTS Local gig marketplace Accounting software solutions Financial literacy workshops Minimum Total Experience: 10 YearsPrimary & Secondary Schooling (K-12) Area Minimum Years Requirement Type Leadership Development 5 Essential Project Management 4 Essential SLA / Vendor Management 7 Essential IT Security 5 Essential Data & Voice Networking (Routing, Switching, Telephony) 8 Essential Systems Administration (Microsoft, Unix, Linux) 8 Essential Customer Service 8 Essential General Hardware & Software 3 Essential
