Reports to : Head of Sales & Marketing Workplace: Nakwero showroom and field sales Responsibilities • Client Relationship Management: Handle customer inquiries promptly to ensure satisfaction • Communication: Coordinate with the production team and keep the clients updated on the progress of their orders and deliveries • Customer Relationship Management: Maintain long-term relationships with repeat and potential clients and handle customer concerns promptly, ensuring positive resolutions and satisfaction • Field Sales and Business Development: Actively seek out new sales opportunities through client visits (corporate clients, interior designers, hotels, offices), networking, and referrals • Financial Reporting: Collaborate with the finance team to ensure timely payment follow-ups and reconciliations • Interior Design Assistance: Provide design advice, demonstrate product value, and help clients visualise how products fit into their space, potentially by creating basic floor plans or mood boards • Market Awareness: Maintain thorough and updated knowledge of industry trends and all Samani furniture lines, finishes, and customisation options • Marketing: Participate in company networking and marketing events an distribute promotional materials • Order Management: Coordinate with design, production, and installation teams to process orders and track deliveries ensuring smooth project execution and customer satisfaction • Organisational Skills: Schedule and confirm client appointments, site visits, and design consultations and ensure follow-up communication after meetings • Product Knowledge and Expertise: Provide detailed product information, answer questions about materials and styles, and suggest items based on customer needs • Record Keeping: Maintain customer records and report sales activities weekly; also record customer feedback to inform product and service improvements • Sales Reporting: Prepare daily sales reports, including inquiries, quotations, conversions, and client feedback • Sales Targets: Prepare and deliver sales presentations and quotations tailored to client needs, negotiate, close deals, and manage sales activities to meet or exceed targets • Sales Transactions: Process sales accurately and efficiently, handle payments, and provide follow-up services • Showroom Management: Maintain a clean, organized, and visually appealing showroom, with well-arranged attractive displays • Showroom Sales: Support the showroom sales executive attend to clients and recommend suitable furniture designs and pieces • Social Media & Online Sales: Support digital marketing efforts by providing and sharing content (photos, client stories, testimonials) to grow our online presence, and respond to online inquiries and convert them into sales • Other Duties: Perform any other duties as assigned by your supervisor Skills • Attention to Detail: Meticulous accuracy to maintain correct client records • Business Development: Identify and evaluate new markets and opportunities to expand the business • Customer Focus: A customer-centric approach to providing excellent service and ensuring customer satisfaction • Organisational Skills: Ability to maintain a well-organized showroom, maintain records, and manage tasks efficiently • Sales and Negotiation Skills: Able to guide and influence buying decisions by understanding a customer’s needs and concerns and clearly explain how the product matches or solves a problem • Self-motivated: Ability to work independently and be proactive • Social Media Knowledge: Able to manage ads and posts, while messaging and engaging with customers • Strong Communication and Interpersonal skills: Excellent verbal and written communication skills for presentations, proposals, and client interactions • Teamplayer: Able to work as part of a team Qualifications and Experience • Bachelor’s degree in sales, marketing, communications, business, or a related field • 2 - 4 years of experience in sales and marketing • Demonstrable experience in interior design services and furniture sales • Proven ability to generate leads, close sales, and manage a sales pipeline How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
