3 Relationship Officers-Logbook Finance Product job at Platinum Credit (U) Ltd

POSITION: Relationship Officer-Logbook Finance Product (3 Vacancies) COMPANY: Platinum Credit (U) Ltd LOCATION: Head Office, Kampala Job details: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business. Key duties/responsibilities: Develop and oversee relationships with clients to ensure top level service is provided to clients. Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products. Consistent and frequent communication with clients providing complete, concise account information and guidance. Addressing customer concerns and complaints. Design and implement techniques for educating old and new customers on the benefits of existing and new products or services. Ensure assigned portfolio is performing as per company’s set targets. Ensure retention of customers with at least 40% of repeat business from assigned portfolio. Ensure collections performance target of PAR 30 days at 3% and below for your portfolio. Required Qualifications and Work Experience: Degree in Business Administration or any other relevant field. Knowledgeable about Asset Finance. Computer knowledge. Customer Care Experience. Must possess leadership and supervisory skills. Excellent numerical and analytical skills. Excellent interpersonal and communication skills.