Virco Talent: ***TALENT POOLING*** Customer Support Representative

Headquarters: Manila Philippines Salary: To Be Announced Employment Type: Full-Time | Remote About the Role We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally. Key Responsibilities Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide accurate information and effective solutions to customer concerns Document interactions, feedback, and issues in the company's support system Escalate complex or unresolved cases to higher-level support when necessary Collaborate with internal teams to ensure a positive customer experience Maintain up-to-date knowledge of company products,