Key Responsibility Areas Specific Responsibilities Ensure that the region achieves its annual targets including Portfolio, PAR and clientnumbers on a monthly basis. Ensure that branches in the region recover written-off loans in accordance with Eleglance’s loan recovery guidelines. Assist branches in preparation of targets and budgets. These budgets shall capture branch activities (revenues, expenses, clients, loans etc.) Participate in loan appraisals for individual loan between individual branches and adherence to set standards through guiding managers and officers in committees. Undertake timely performance appraisal of the regional staff and liaise with HR Department to ensure that the appropriate decision is taken. Manage and coordinate staff welfare issues in the region. Coordinate administration and procurement activities in the region in unison with Administration and Procurement Department. Coordinate the process / verification of securities and related security documentation with Finance Department. Participate in the approved promotional activities of Eleglance and other social events to enhance Eleglance’s corporate image in the region. Address client complaints received orally or through the suggestion box and other media handles. Prepare and submit weekly, monthly, and other periodic field reports on activities in the region to the Managing Director. Personal Specification Education & Certifications: A Bachelor’s degree in business administration, commerce, Economics, Microfinance, Development Economics, or any other relevant business-related course from a reputable university. A Master’s Degree or Postgraduate in Credit Management is an added advantage. Essential Knowledge and Experience Should at least have been a branch manager with a minimum of 4 years’ experience in a financial institution mainly in credit management. Should be a strategic thinker with high degree of innovativeness, creativity, and ambition. Should have strong business and analytical skills. Should have a track record of integrity, organized and knowledgeable in credit policies and procedures, should be a team player, self-starter, and ability to push staff towards achieving set targets. Candidates must be knowledgeable in computer applications especially MS Office and should be aged between 28 – 40 years. Must be able to ride a motorcycle and should possess a valid riding license. Excellent communication and negotiation skills. Knowledge of Microsoft excel for data entry and analysis is essential and mandatory. Familiarity with industry’s rules and regulations Other Required Skills & Competencies: Should be honest, well organized, results oriented and reliable. Demonstrate the highest level of ethical behavior. Should be a team player and a self-starter. Should be self-motivated, innovative with a passion to achieve set targets. Should possess a strong personality and dynamism. Should be able to work effectively in a fast-paced environment and under pressure. Should demonstrate commercial awareness and ability to manage costs and maximize income for the institution. Should have ability to plan, organize and prioritize work. Possess a work ethic that includes neatness, punctuality, attention to detail and accuracy. Excellent interpersonal skills to facilitate interaction with the clients and other staff.
