Installation Technician-Trackers

Duty Station : Fort Portal & Nabbingo Reports to : Recovery & Tracking Administrator Role: To install, monitor, and provide tracking installation services and support for motorcycles in line with company guidelines. Duties and Responsibilities ● Support the recovery team on field tracking to recover from non-compliant clients and stolen bikes. ● Align and assign the tracking devices with motorcycles in line with company guidelines. ● Install, configure, and maintain trackers. ● Review of trackers that have gone offline. ● Review trackers of all impounded bikes. ● Remove tracking devices for finished loans. ● Install trackers for those that are lost from impounded bikes being resold to customers. ● Perform hardware upgrades, repairs, and replacements as needed. ● Resolve hardware-related issues promptly. ● Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles. ● Collaborate with IT team members to ensure hardware and software compatibility and proper integration. ● Maintain an inventory of all hardware equipment and track any changes. ● Create and maintain documentation on hardware equipment installations, repairs, and maintenance. ● Adhere to all company policies and procedures related to hardware installation, maintenance, and security. ● Create sub-accounts and update login details in the system. ● Save bikes to different branches using details shared on the in-house spreadsheet. ● Renaming the device with the specific number plate and SIM card number. ● Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues. ● Monitor device statuses and communicate with different personnel in case they need attention. ● Updating the in-house spreadsheet. ● Providing support to different staff members with the user-end platform. ● Perform any other duties assigned by your supervisor. The job holder requires the following specifications: ● Certificate in Automotive Mechanics or other related field. ● At least 2(two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management, and security. ● Knowledge and skills in the use of computerized diagnostic equipment. ● Skills in tracking system installation, management, and security. Person Specifications: ● Strong attention to detail and ability to follow instructions. ● Excellent communication skills(oral and written) and customer service skills. ● Ability to work independently and in a team environment under minimum supervision & under a tight deadline. ● Patient in finding and fixing faults. ● Very good physical strength and stamina. ● Willingness to go out and work in all weathers in case of breakdowns. ● May be required to work outside official work hours and be on call at all times. While we thank all applicants for showing interest, only short-listed candidates will be contacted for interviews. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section